Great Bay Rods

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Warranty

Great Bay Rod Company warrants their products for the lifetime of the original owner. This warranty is limited to repair and replacement of the rod and does not cover direct, indirect, consequential, incidental or any other type of damage resulting from the use of the product. This warranty does not cover fire, theft, loss, intentional breakage, modification or customization of the finished rod, or damage during the assembly of a blank into a finished rod. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.  

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Great Bay Rod Co. reserves the right to determine whether to repair or replace any Great Bay Rod Co. Product covered by this warranty and the right to replace any discontinued models with comparable models when necessary. Colors and components may vary between original and replacement parts. The lifetime, original owner warranty applies to rods with a serial # beginning with the code "2007" and higher.

For all return shipments within the U.S., the original owner will be responsible for a $50 fee for each repaired item to cover return shipping, insurance and processing. International customers will be charged actual shipping and insurance costs, and will be responsible for all related customs and duty charges.

In order to have a product serviced: Send it to the address below:

Great Bay Rod Company

23 Lakeshore Drive

Barrington, NH 03825

When you send the Great Bay Rod Co. Product to us, please send the entire product, freight pre-paid, and insured for its full value. Be sure to include all broken parts or pieces. Package the Product either in its original packaging, or in packaging affording an equal degree of protection as the original packaging. Include a note with your name, shipping address, phone number and email address (if available), as well as a brief explanation of the nature of the problem. For return shipments within the U.S., also include a check for $50, or a Visa, Master Card or American Express credit card number with the name that appears on the card, and the expiration date.

Questions?

Contact Great Bay Rod Co. Repairs: (603) 836-0267 This e-mail address is being protected from spambots. You need JavaScript enabled to view it

 

 

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